Terms of service

PRIVACY POLICY

1. Introduction

EYZYSHOP respects your privacy and is committed to protecting your personal information in accordance with South African privacy laws, including the Protection of Personal Information Act (POPIA).

2. Information We Collect

We may collect:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Billing Address
  • Order History

Technical Information

  • IP Address
  • Device Information
  • Browser Type
  • Website Usage Data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Deliver products and services.
  • Communicate regarding purchases.
  • Provide customer support.
  • Improve website functionality.
  • Prevent fraud and unauthorized activity.

4. Sharing Information

We do not sell customer information.

We may share information with:

  • Payment processors.
  • Delivery and courier services.
  • Technology and hosting providers.
  • Government authorities where legally required.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

6. Data Retention

We retain personal information only as long as necessary to fulfill legal, accounting, and operational requirements.

7. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Delete information where legally permissible.
  • Withdraw consent where applicable.

Requests can be sent to:

Email: abdurrahmaan183@gmail.com

8. Cookies

EYZYSHOP uses cookies to:

  • Improve user experience.
  • Analyze website traffic.
  • Remember user preferences.

Users may disable cookies through browser settings.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes become effective when published on the website.

REFUND POLICY

1. Refund Period

Customers may request a refund within 15 days of receiving their order.

2. Eligible Refunds

Refunds may be approved when:

  • The product arrives damaged.
  • The incorrect item was delivered.
  • The item is defective.
  • The product significantly differs from its description.

3. Conditions

To qualify for a refund:

  • The request must be made within 15 days.
  • Proof of purchase must be provided.
  • Product photos may be required.
  • Returned items should be in original condition where applicable.

4. Non-Refundable Items

Refunds may not be granted for:

  • Products damaged through misuse.
  • Products intentionally altered by the customer.
  • Requests made after the 15-day refund period.

5. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days.

6. Contact for Refunds

Email: abdurrahmaan183@gmail.com

SHIPPING POLICY

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Time

Delivery times vary depending on location within South Africa and courier operations.

Shipping Costs

Shipping fees are calculated during checkout and displayed before payment.

Tracking

Where available, tracking information will be provided after dispatch.

Delivery Issues

Customers should contact EYZYSHOP promptly if an order is delayed, lost, or arrives damaged.

DISCLAIMER

The information, products, and services provided by EYZYSHOP are offered on an "as is" and "as available" basis. While we strive for accuracy, we do not guarantee that all website content is complete, accurate, or current at all times.

EYZYSHOP shall not be held liable for any losses, damages, or interruptions arising from the use of the website or products purchased through it.

Contact: abdurrahmaan183@gmail.com

Business Name: EYZYSHOP
Country: South Africa
Effective Date: 24 June 2026